$5 flat-rate shipping Australia wide   |   Free delivery for orders over $75   |   24hr dispatch from Melbourne warehouse

Frequently Asked Questions (FAQs)

Zookini Shop is a relatively new adventure for us. Our focus from day one has always been to provide an excellent service and the best online shopping experience for our customers, so, if you have any further questions or feedback about our website or your experience with us and how we can improve, we’d love to hear from you!

How do I look after my furry friend?

With lots of love and attention! Unless otherwise stated on the sew-in label, we recommend a surface wash for all our toys with soap and rinsed with cool water. Then for the fur to be dried either naturally or with a hair dryer on low heat.

Is it safe using my credit card to pay?

At Zookini Shop we take online security seriously and are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All of our credit card authorisations are handled in real-time by PayPal and eWAY and are secured by TrustWave Secure Site SSL. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times.

PayPal and eWAY are widely respected for providing secure and reliable online payment solutions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY Payment Gateway are secured payments.

The following measures are taken to protect your security:

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by us or any outside party.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third-party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by us.

Safety & Suitability

The safety of our toys is the utmost importance to us. Zookini Shop takes the greatest care possible to make sure you and your children stay safe with our toys. Every toy we sell is tested against Australian and New Zealand Standard (AS NZS ISO 8124.1-2002) and meets the Baby Safe standards. Our toys are suitable for all ages.

As per Australian Government safety guidelines, we strongly advise that parents please avoid leaving toys in baby cots or anywhere toddlers may be sleeping. Please also immediately dispose of any packaging on toys and make sure to regularly check items for general wear and tear. Examine toys for damage to eyes, noses, beads, or plastic appendages that may become loose and if so, promptly dispose of any damaged toys.

Is Zookini Shop an Australian store?

Absolutely, Zookini Shop is a 100% Australian owned and operated. We are based in Port Melbourne in Victoria, with a network of manufacturers and suppliers of quality products across Australia and China. All our products are dispatched from our local warehouse.

Where are your products made?

Our aim at Zookini Shop is to provide a limited range of carefully selected products at the highest quality. We have spent over one year to carefully select and sample our soft toys to make it easy for our customers to purchase quality and affordable toys. In our travels, both managing partners at Zookini Shop have been to our partner factory in Shanghai, China multiple times to ensure everything meets our stringent criteria. We are proud of our overseas relationships and look forward to expanding our product range in the not-too-distant future.

Do your products come with Australian warranties?

Yes. All products sold on our Zookini Shop website are brand new and come with full manufacturer warranties. Please check the product detail pages to check the warranty details of individual products.