$5 flat-rate shipping Australia wide   |   Free delivery for orders over $75   |   24hr dispatch from Melbourne warehouse

Delivery Information

Our cute furries can't wait to arrive at their new home - we know! So once you've put your order through, they'll pack their bags straight away and aim to be at your place within five business days.

AUSTRALIAN DELIVERY

DISPATCHED FROM MELBOURNE WITHIN 24 HOURS

We strive to keep our delivery fees fair and reasonable with a flat $5 delivery charge applying to all orders under $75. We use Australia Post which includes a trackable consignment number so you can always see how far away your new furry friends are.

WHAT ABOUT FREE DELIVERY!

Glad you asked - if the total order is over $75, then delivery is on us, completely FREE for you! We think this is only fair :)

HMMM, BUT IT'S AN EMERGENCY ... CAN THEY RUN FASTER?

Yes of course, we can use Express Delivery and the furries can put their running shoes on and get there in 1-3 days (usually overnight for metro areas).

Express Post next business day delivery is available for a flat rate of $12.

INTERNATIONAL DELIVERY

Unfortunately we are not currently able to ship to international addresses. Zookini Shop is working with our logistics partners to provide this service in the future for our international customers.

DELIVERY SUMMARY
Australia (Domestic)Delivery Time
Australia Post Normal Parcel Post 3-5 Business Days
Express Post (if you are in an Express Post Zone) 1-3 Business Days

Note: customers outside of Perth in WA will find Express is still sometimes longer than 10 days in transit - this is beyond our control. 

We use Australia Post exclusively for all our postage so you'll know your new furry friends are on their way quickly and safely.

WHAT IF THERE’S AN ISSUE

At Zookini Shop we pride ourselves on our quality products and excellent customer service. If there are any issues with our products or delivery, please contact us and we’ll work with you to quickly resolve the issue. Our aim is to achieve a 100% happy customer rate

REFUNDS & RETURNS

Zookini Shop carefully selects our toy partners to ensure the highest quality products are made available for your purchase. We also check each furry before sending out to make sure our customers are always happy with their purchase. In the unlikely event however that one of our toys does not live up to our quality standard, we will quickly replace the item or provide a full refund.